FAQs

Q: What is the Luxury Star Series Necklace made of?

A: The necklace is crafted from premium Titanium Steel, which is valued for its exceptional durability, resistance to rust and corrosion, and hypoallergenic properties, making it comfortable for sensitive skin. The celestial designs are set with brilliant Zircon stones.

Q: Will the necklace tarnish or discolor my skin?

A: No. Since the base metal is Titanium Steel, it is highly resistant to tarnish and oxidation. With proper care, the gold-tone finish will maintain its color and will not leave green marks on your skin.

Q: How should I care for my Luxury Star Series Necklace?

A: To preserve the integrity and shine of your jewelry, we recommend avoiding exposure to harsh chemicals (e.g., chlorine, bleach, strong perfumes). Clean gently with a soft, dry cloth and store it in a dry, safe place away from direct sunlight when not in use.

Q: What payment methods does Ombre & Or accept?

A: We accept all major credit cards, including Visa, Mastercard, as well as PayPal.

Q: Can I change or cancel my order?

A: We pride ourselves on fast order fulfillment. If you need to change or cancel your order, please contact us at support.team@ombreor.com immediately. We cannot guarantee changes once the order has been processed and passed to our distribution center.

Q: Will I receive an order confirmation?

A: Yes, you will receive an email confirmation immediately after placing your order. Please check your spam folder if you do not see it within a few minutes.

Q: Where does Ombre & Or ship to?

A: We primarily ship across Canada. [Mention if you ship to US/International and specify limitations if applicable].

Q: How long will it take to receive my order?

A: Orders require 1–3 business days for processing and fulfillment. Standard delivery to most Canadian locations typically takes 7–15 business days after shipment. Please note that these are estimates and may vary due to postal delays.

Q: How can I track my package?

A: Once your order is fulfilled and shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey.

Q: Are there any duties or hidden fees for Canadian order?

A: No. For orders shipped within Canada, applicable Canadian sales tax (HST/GST/PST) is calculated and collected at checkout. You will not face unexpected import duties upon delivery.

Q: What is your return policy?

A: We offer a strict 7-day return policy from the date of delivery. Items must be returned in unworn, unused, and resalable condition with all original packaging. Items that show signs of wear are ineligible for return.

Q: How do I initiate a return?

A: To begin the return process, please email us at support.team@ombreor.com within the 7-day period. Our team will provide you with a Return Authorization Number (RAN) and detailed instructions for sending the item back to our fulfillment center.

Q: Who covers the cost of return shipping?

A: The customer is responsible for all costs associated with return shipping. Original shipping fees are non-refundable.

Q: What if my necklace arrives damaged?

A: If your item arrives damaged or defective, please contact us immediately (within 48 hours of delivery) at support.team@ombreor.com with your order number and clear photos of the damage so we can resolve the issue quickly.